Real Experiences Matter
Reviews help customers make informed decisions and help good tradespeople build their reputation.
Leave a Review
Have you recently used a TugaTrades professional?
Maria S.
"Excellent work on the plumbing, very clean and professional. Highly recommended!"
How to Leave a Review
Choose the method that matches how you connected with your tradesperson.
Did you contact a tradesperson
via the directory?
Revisit the trader's profile to leave a review and share your experience.
Did you post a job?
No need to formally accept a quote. Simply chat with vetted traders and choose who to work with. Once job is complete leave a review based on your experience.
Quick reminder
You can leave a review anytime within 6 months of your job being completed, so there's no rush to share your experience.
After submitting your review, you'll have up to 48 hours to make any changes before it becomes final.
Review Principles
Customers
Reviews should be connected to genuine customer experiences.
Honest feedback
Reviews should reflect the customer's actual experience.
Fairness
Reviews must not contain abusive, discriminatory, threatening or illegal content.
Transparency
Tradespeople can respond to reviews where appropriate.
Moderation
We may investigate and remove reviews that breach our review policy.
Customer Reviews
Occasionally, a tradesperson may receive a negative review. If this happens, we encourage customers to speak directly with the trader first and try to reach a mutually agreed outcome. As a platform, we connect customers with traders but do not manage jobs or disputes.
We're here to support the community.
We act solely as a connection platform and are not responsible for any work carried out by traders. For any questions , concerns or support please contact our support team.