How our vetting works

Before appearing on TugaTrades, tradespeople go through a basic vetting process.

We review:

• Identity – identity information and documents submitted.
• Business details – business information, where applicable.
• Trade information – basic details about their trade and services.
• Insurance – documents supplied by the tradesperson are reviewed where provided.

Customers should always review the information provided, and carry out their own due diligence before hiring.

Trader profile badges

You may see badges on trader profiles showing information that has been reviewed by TugaTrades, such as Individual checks, Trade checks or Insurance documents. These badges are based on information provided by the trader and reviewed at a specific point in time. They help you understand the trader's profile and make a more informed choice.

Badges are not guarantees, certifications or endorsements. We recommend asking the trader for up-to-date documents where appropriate before starting any work.

We take reviews seriously.

• Only verified customers can leave reviews
• Reviews must reflect real experiences
• We monitor for suspicious or fake activity

Honest feedback helps you choose the right trader.

Reviews are opinions, not guarantees.

For more info click here.

We recommend taking a few simple steps before hiring to help you make informed decisions and avoid issues.

• User responsibility: Users must verify traders themselves, compare options, and confirm all job details before hiring.
• Clear agreements reduce risk: Scope, pricing, timelines, and terms should always be agreed directly (preferably in writing).
• Content moderation rights: We may remove fake, abusive, defamatory, or illegal content and suspend accounts where necessary.
• No guarantee on content accuracy: Reviews and profiles are user-generated and may not be fully verified; users should exercise their own judgment.

For more info click here.

Maintaining trader quality

We monitor activity on the platform to help maintain a safe, reliable and trustworthy experience for customers and tradespeople.

We may review trader activity where concerns are raised, including:

• Customer complaints or recurring concerns
• Review patterns or repeated poor experiences
• Expired or outdated documents
• Misleading or inaccurate profiles
• Inappropriate or unacceptable behaviour
• Other activity that may affect the safety or trust of the platform

Where necessary, we may take action, including:

• Warning the trader
• Temporarily limiting account activity
• Suspending the account while we investigate
• Removing the trader from the platform in serious or repeated cases

Each case is considered individually, based on the nature of the concern, available evidence and overall trader activity.

Our aim is to maintain a fair, transparent and trustworthy platform for everyone.

Payments

TugaTrades does not process payments between customers and tradespeople.

You and the tradesperson agree the price, payment terms and schedule directly.

Before work begins, make sure you understand:

• What work is included
• Total price or pricing method
• Payment schedule
• Materials and additional costs
• Expected completion date

We encourage customers and traders to resolve issues directly first.

If that's not possible:

• You can contact us with details of the issue
• We may review the situation and take action where appropriate
• This may include:
• Reviewing evidence
• Moderating reviews or content
• Taking action on accounts that breach our policies

For full details, see our Dispute Resolution Policy.

Insurance & Protection

Some traders may provide insurance details on their profile. Where provided, the documentation has been reviewed by TugaTrades.

This does not guarantee that:

• The policy is still active
• The coverage is suitable or sufficient for your job
• The information remains current

TugaTrades does not provide insurance, payment protection or guarantees for work carried out by traders.

Always confirm insurance directly with the trader and carry out your own checks before work begins.